Shipping policy
Shipping & Delivery Policy
At Sentiara, we aim to deliver your favourite jewellery quickly, safely, and reliably.
1. ORDER PROCESSING
• All orders are processed within 1–2 business days after successful payment
• Orders are processed Monday to Saturday (excluding public holidays)
Once your order is dispatched, you will receive a tracking link via email/SMS/WhatsApp.
2. SHIPPING CHARGES
• Free shipping on orders above ₹599
• For orders below ₹599, shipping charges are calculated based on your location and courier partner rates
Shipping charges will be displayed at checkout before payment.
3. DELIVERY TIMELINES
Estimated delivery timelines:
• Metro cities: 2–4 business days
• Other locations: 3–7 business days
Please note that delivery timelines are estimates and may vary due to location, courier partner availability, or unforeseen circumstances.
4. DELIVERY PARTNERS
We work with trusted courier partners to ensure safe and timely delivery across India.
5. ORDER TRACKING
Once your order is shipped, you will receive a tracking ID to monitor your delivery status in real-time.
6. DELAYS & EXCEPTIONS
While we strive to deliver on time, delays may occur due to:
• Weather conditions
• Logistics or courier disruptions
• Remote location delivery constraints
• Public holidays or high order volumes
We appreciate your patience in such situations.
7. ADDRESS & DELIVERY ISSUES
• Please ensure your shipping address and contact details are accurate.
• Sentiara is not responsible for delays or losses due to incorrect information provided by the customer
To ensure smooth and timely delivery, please enter your address in the following format:
Full Name: [Your Name]
Mobile Number: [Active Phone Number]
House/Flat/Building No.: [e.g., Flat 302, A-Block]
Street/Area/Locality: [e.g., Sector 15, Rohini]
Landmark : [e.g., Near Metro Station / Temple / Mall]
City: [City Name]
State: [State Name]
Pincode: [6-digit PIN Code]
Important Tips:
• Always provide a complete and detailed address
• Add a landmark to help delivery agents locate you easily
• Ensure your phone number is active and reachable
• Double-check your pincode and city before placing the order
Incomplete or incorrect addresses may lead to delivery delays or failed delivery attempts.
If you face any delivery issues, please contact us and we will assist you.
8. DAMAGED OR LOST SHIPMENTS
If your order arrives damaged or you suspect it is lost:
• Contact us within 48 hours of delivery
• Share your Order ID and photos and unboxing video.
We will work with the courier partner to resolve the issue as quickly as possible.
9. CONTACT US
For shipping-related queries, feel free to reach out:
Email: hello@sentiara.in
We’re always here to help make your shopping experience smooth and enjoyable 🤍
