Privacy policy
Privacy Policy
Last updated: March 17, 2026
Sentiara operates this website www.sentiara.in (the “Services”) to provide you with a seamless and secure shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or make a purchase.
By using our website, you consent to the collection and use of your information as described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following types of personal information:
• Contact Details – Name, phone number, email address, shipping and billing address
• Payment Information – Payment method details (processed securely via payment gateways; we do not store card details)
• Order Information – Products purchased, order history, returns, and exchanges
• Account Information – Login details, preferences, and saved items
• Device & Usage Data – IP address, browser type, device information, and how you interact with our website
• Communication Data – Messages, emails, or support queries you send to us
2. HOW WE COLLECT INFORMATION
We collect information:
• Directly from you (when you place orders, create an account, or contact us)
• Automatically through cookies and tracking technologies
• From trusted service providers (such as payment processors and shipping partners)
3. HOW WE USE YOUR INFORMATION
We use your information to:
• Process and deliver your orders
• Provide customer support
• Improve website performance and user experience
• Send order updates and service-related messages
• Detect and prevent fraud or misuse
• Comply with legal obligations
4. MARKETING & COMMUNICATION
We may send you promotional messages via email, SMS, or WhatsApp if you have opted in.
You can unsubscribe at any time using the link provided in our communications.
By providing your contact details, you agree to receive important transactional updates related to your orders.
5. ADVERTISING & TRACKING TECHNOLOGIES
We use tools such as Meta (Facebook/Instagram) Ads and Google Ads, which may use cookies, pixels, and similar technologies to show you relevant advertisements based on your browsing activity.
These tools help us improve our marketing and provide you with a more personalized experience.
You can control or disable cookies through your browser settings.
6. SHARING YOUR INFORMATION
We may share your information only with trusted partners, including:
• Payment gateways (for secure transactions)
• Shipping and logistics partners
• Technology providers (such as Shopify)
• Marketing and analytics platforms
We do not sell your personal information to third parties.
7. SHOPIFY HOSTING
Our store is powered by Shopify. Your data may be processed and stored on Shopify’s secure servers. Shopify may also process certain data to improve services and enable features such as secure checkout and analytics.
8. DATA SECURITY
We implement industry-standard security measures to protect your personal information. However, no method of online transmission is completely secure.
9. DATA STORAGE & TRANSFERS
Your data may be stored and processed on secure servers, including those operated by Shopify and its partners, which may be located outside India.
10. YOUR RIGHTS
You may request to:
• Access your personal data
• Correct inaccurate information
• Request deletion of your data
To make such requests, contact us at hello@sentiara.in.
11. CHILDREN’S PRIVACY
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
14. GRIEVANCE OFFICER
Email: hello@sentiara.in
We aim to resolve complaints within 7 business days.
15. BUSINESS INFORMATION
Brand Name: Sentiara
Website: www.sentiara.in
Email: hello@sentiara.in
Registered Address: Nichlaul, Maharajganj, Uttar Pradesh – 273304, India
Phone: +91 7275551828
